Thank you for purchasing Chinese-style products on our website welomall.com. We value your shopping experience and satisfaction, so we have developed the following return policy to ensure your rights are fully protected.
(1) The product must be purchased on welomall.com.
(2) The returned product must be unused or uncleaned, and the packaging and accessories must be intact.
(3) The returned product must be shipped back within 30 days of purchase.
If you are dissatisfied with our products or need to return them for special reasons, please follow these steps:
(1) Contact our customer service email at Chinaswind@welomall.com and inform us of the reason for the return and the order number.
(2) Our customer service will reply to you within 1-2 business days and provide you with the return address and other necessary information.
(3) Please indicate the order number in the return package and send the product back along with all accessories and packaging. The return shipping fee is borne by the customer.
(4) After we receive your returned product, our customer service staff will inspect it. If the returned product meets our return conditions, we will process your return request within 7 business days.
Once we receive and confirm that your returned product meets our return conditions, we will process the refund according to your payment method. The refund processing time may take 7-14 business days, depending on your payment method and bank processing speed.
If you have any questions or concerns, please feel free to contact our customer service email at Chinaswind@welomall.com. Our customer service staff will reply to you within 1-2 business days.
Hong Kong Address: Room 1602, 16/F, Lucky Center, No.165-171 Wan Chai Road, Wan Chai, Hong Kong
US Address: 6547 N Academy Blvd 2266 Colorado Springs, CO 80918, USA
Here are some return scenarios and solutions caused by seller or buyer reasons:
1.Return caused by seller reasons:
· Damaged or defective products: If the customer receives a damaged or defective product, we will ask them to provide relevant evidence such as photos or videos, so that we can evaluate the severity of the problem. If the problem is confirmed to be caused by the seller, we will provide free return and full refund or exchange services for the customer.
· Wrong product or delivery problem: If the customer receives the wrong product or experiences a delivery problem, we will provide free return and full refund or replace the correct product for the customer.
2.Return caused by buyer reasons:
· Unwanted products: If the customer changes their mind or doesn't need the product, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method.
· Wrong product selection or size issue: If the customer chooses the wrong product or the size doesn't fit them, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method or the correct product will be replaced.
· Other reasons: If the customer has other reasons to request a return, we will make a decision after evaluating their situation and issue a refund or replace the product according to the original payment method.
Our goal is to provide the best shopping experience for our customers, so we will make every effort to resolve any return issues.
7.Detailed guidance on the return process:
（1）Confirm eligibility for return
Before you request a return, please confirm if your order meets the conditions of our return policy. You can check our return policy on the welomall.com website or contact our customer service team to confirm your eligibility for return.
If you are certain that your order meets the conditions of our return policy, you can contact our customer service team at Chinaswind@welomall.com or call us at +85256958756 with your order number and reason for return. We will respond to you within 24 hours and provide you with the specific steps for returning the item and the information required.
（3）Prepare for return
After obtaining our approval, please package the item(s) to be returned and attach the completed return form (if applicable). Please ensure that the item(s) are unused, undamaged, unwashed, and have the original tags and packaging.
（4）Obtain return label
We will send you a free return label, which you can simply attach to the package. If you need to exchange the item, please let us know when you contact customer service and we will provide you with the corresponding exchange form.
（5）Ship the return
Please hand the packaged item(s) to the designated courier and use the shipping label we provide for sending. Our return address is:Room 1602, 16/F, Lucky Center, No.165-171 Wan Chai Road, Wan Chai, Hong Kong or 6547 N Academy Blvd 2266 Colorado Springs, CO 80918, USA. Please be sure to keep a copy of the shipping label for your records.
（6）Inspect returned item
We will inspect the returned item(s) within 3-5 business days of receiving them. If the item(s) meet the conditions of our return policy, we will arrange for a refund or send you a replacement item. If the item(s) do not meet the conditions, we will contact you and send the item(s) back to you.
If your refund has been processed, we will notify you via email and refund the amount according to the original payment method. The refund will generally be credited within 7 business days, depending on the policies of your bank or payment platform.
If you need further assistance or have any questions, please feel free to contact our customer service team. We are always here to help you.
Once again, thank you for choosing welomall.com to purchase Chinese-style products. We look forward to your next visit.